SoSoBa
4.1 ★
1,727 Google reviews
$$
12 Historic Rte 66 #104, Flagstaff, AZ 86001, USA
Brett
★ · in the last week
Pulled in late on a Monday, beat after driving 800 miles in one day. Absolutely burnt, and had scoped out my options - SoSoBa was a nice inviting bowl of ramen on a chilly night.
I ordered and recieved the Katsu ramen. It smelled funky off the bat, the broth was lukewarm, and the carrots and egg were outright cold, as in fresh out of the fridge.
Me and my compadre walked out without paying, and when we were followed out due to lack of payment, I said "poor quality."
The worker replied "You guys are poor quality, f*** you"
The good: place was packed on a Monday night, and the vibe is good inside. The bad: absolutely terrible inedible food.
Mistakes happen, but how a business handles them is what truly defines great service. During our dinner, an unfortunate accident occurred where chili oil spilled over my clothes. While the initial floor experience wasn't ideal, the owner, Tyler, stepped up immediately with unmatched professionalism, empathy, and humor. He fully compensated the damages via Zelle within minutes of reading my email and took genuine steps to address the setup. Incredible ownership and customer care.
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